Want help dealing with your dumpster fire? We’re around Mon-Fri (8am 8pm) for a confidential chat about how you can tame the blaze. More info here.
Well first of all, we’re not actually firefighters. We aren’t trained to run into burning buildings, or save cats from trees (but we could try, I guess?). But we are trained to help people who are overwhelmed with their own personal (metaphorical) dumpster fires.
So who are we? We are counselors who have been supporting New Yorkers in need for more than 20 years. We’re New Yorkers, just like you, who just want to help people and make the world a little bit better every day.
Our services are free and offered without judgment, regardless of your background, circumstances, or beliefs.
We will respect your beliefs and boundaries, and we expect the same in return. While we may not always be in agreement, a foundation of mutual respect will allow us to support you in moving towards positive change.
With commitment and the right support network (which we hope will include us), change is possible. Let us help you address your dumpster fire.
Here are some of the questions we get asked most frequently:
Here are some of the questions we get asked most frequently:
Within 48 hours (usually), you will be connected with a trained counselor who can help you figure out how to tame the blaze of your dumpster fire.
When you reach out, you will speak to one of our licensed counselors. This is another New Yorker, just like you, who can provide real, nonjudgmental support.
Our team has over 20 years of experience in providing support to New Yorkers struggling with a variety of dumpster fires. If you’re concerned about someone you know, we can also help with that.
Yes, what you share with our staff is confidential. We maintain strict confidentiality standards. We cannot disclose information about you or what you tell us.
However, if we suspect child abuse, or maltreatment or imminent danger to either yourself or others, we are legally obliged to take action to ensure public safety.
Everyone’s reasons for reaching out to our counselors is different. That being said, our services might be for you if you:
We work with individuals from a wide range of backgrounds and life circumstances. We will not judge you.
No, our services are free for New York-based individuals.
No, we are not connected with law enforcement. We will only engage with law enforcement if we become aware of an imminent threat to public safety.
In addition to English, our staff can provide services in Spanish.
If you’re not ready to speak with one of our counselors at this time, that’s fine!
You can reach out at any time. Feel free to bookmark this site and return when you’re ready.
In the meantime, we hope that the resources on the other pages can help.
Ready to put the fire out? Discover resources to keep things under control.
Have an idea of something you’d like to see on this website? Let us know in the suggestion box below.
We appreciate your input and will review it carefully. Your ideas help us make this website even better!